Training is very detrimental to the future of your company. It can be a matter of longevity or demise. Which one would you prefer? Of course everyone prefers longevity. “If companies do not adhere to quality standards, their ability to sell their product or service to vendors, suppliers, or customers will be restricted” (Noe, R 2013 pp.29). Taking precautions to make sure that your company will be thriving for many years to come can be ensured through the proper training for each employee. “One way that a company can increase its intangible assets, specifically human capital, is by focusing on attracting, developing, and retaining knowledge workers” (Noe, R. 2013 pp. 18). The customers, resources, and employees are the most important factors to the longevity of your company and investing in them through providing the proper training for employees and ensuring they know all information concerning your products will help guarantee that your company will be successful for many years to come. “Customer-driven excellence includes understanding what the customer wants, anticipating future needs, reducing defects and errors, meeting specifications, and reducing complaints” (Noe, R. 2013 pp. 29). It will also furnish happy customers who will share their experiences with other prospective customers which will help your business to continue to thrive.
Noe, R. A. (2013). Employee training and development (6th ed.). New York, NY: McGraw Hill.