The Truth About Training
Training is very detrimental to the future of your company. It can be a matter of longevity or demise. Which one would you prefer? Of course everyone prefers longevity. “If companies do not adhere to quality standards, their ability to sell their product or service to vendors, suppliers, or customers will be restricted” (Noe, R 2013 pp.29). Taking precautions to make sure that your company will be thriving for many years to come can be ensured through the proper training for each employee. “One way that a company can increase its intangible assets, specifically human capital, is by focusing on attracting, developing, and retaining knowledge workers” (Noe, R. 2013 pp. 18). The customers, resources, and employees are the most important factors to the longevity of your company and investing in them through providing the proper training for employees and ensuring they know all information concerning your products will help guarantee that your company will be successful for many years to come. “Customer-driven excellence includes understanding what the customer wants, anticipating future needs, reducing defects and errors, meeting specifications, and reducing complaints” (Noe, R. 2013 pp. 29). It will also furnish happy customers who will share their experiences with other prospective customers which will help your business to continue to thrive.
Reference
Noe, R. A. (2013). Employee training and development (6th ed.). New York, NY: McGraw Hill.

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6 thoughts on “Elevator Speech

  1. Hi Montrice, I really liked your speech especially when you brought in how customer driven excellence includes understanding what the customer wants.

  2. The quote you used by Noe “Customer-driven excellence includes understanding what the customer wants, anticipating future needs, reducing defects and errors, meeting specifications, and reducing complaints” (Noe, R. 2013 pp. 29) iIs very key to a thriving business. Without your customers, clients, or consumers, you have no business. However, if you keep the customers happy, they will return and bring others. I personally will not patronize a business that does not have great customer service.
    .
    Reference
    Noe, R. A. (2013). Employee training and development (6th ed.). New York, NY: McGraw Hill.

    Pamala

  3. I agree and I am exactly the same way. I do not patronize for companies that do not have excellent customer service or good products. I really think that the best advertisement a business can have is through the experience of previous former and continuous patrons/customers. Thank you.

  4. Montrice,

    I totally agree with this statement that you made: “The customers, resources, and employees are the most important factors to the longevity of your company and investing in them through providing the proper training for employees and ensuring they know all information concerning your products will help guarantee that your company will be successful for many years to come.” Companies need to invest in training in many different areas to be successful..

    I do have a question regarding your first line–“Training is very detrimental to the future of your company”–did you mean “instrumental”? Training adds to the future of a company rather than detracting from it. Thanks.

    Kim

    • Hi Kim,
      Thank you for your response and input, and yes I did mean instrumental not detrimental because it is definitely not harmful but it is helpful or influential. Thank you for pointing that out to me.

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